Irate Customers
One reason I chose Animal Medicine was to not have to deal with people as much. I don't really like talking to people that I don't know too well. The majority of the customers at the vet clinic are easy going and I can get through the day easyily with talking just to them. But then you have the hypochondriacs that are in here every week with some new problem with their pet. A problem that we have informed them that the medicine we give will take at least 3-4 weeks to heal the problem completely. They either stupidly stop giving it after a couple of days thinking it has cleared up, or just forget what we tell them. I hope maybe it's just Navy personnel that do this.
As the only military person at this clinic all thngs have to go through me, so when I am out running errands and someone asks for the manager, I get called in to lend my ear to a screaming client. We are pretty remote and small here so ordering and getting supplies is usually a difficult task to do properly week after week. When a required item is not on the shelf people scream and complain thining that the higher their voice the higher probability that the desired item will materialize in thin air onto our shelves.
The other main argumentative topic is quarantine procedures. Any animal coming from out of the country needs to be quarantine for 6 months unless the proper procedures are taken to clear them. 99 people out of 100 either misread the instructions, get bad instructions from an out-of-country clinic, or just dont care and wind up with a six month quarantine. During this time the animal must stay on base usually in our kennels because the majority of people like living in town. Well 6 months in a kennel can be costly and people are just looking for someone to scream at for this. Enter Me. Even after proving our side of the argument over and over some just don't think the rules apply to them. Their cat "cost a thousand dollars and shouldn't be subjected to a kennel." It takes every bit of my Christian upbringing not to slap these people upside the head and tell them they should of thought of this before bringing the pet.
I don't know if being a vet is for me knowing I will have to deal with these people for the rest of my life. In the real world I'd probably get sued for some of the things I would say to these people. All that because I love working with animals.....hmmmmmm
As the only military person at this clinic all thngs have to go through me, so when I am out running errands and someone asks for the manager, I get called in to lend my ear to a screaming client. We are pretty remote and small here so ordering and getting supplies is usually a difficult task to do properly week after week. When a required item is not on the shelf people scream and complain thining that the higher their voice the higher probability that the desired item will materialize in thin air onto our shelves.
The other main argumentative topic is quarantine procedures. Any animal coming from out of the country needs to be quarantine for 6 months unless the proper procedures are taken to clear them. 99 people out of 100 either misread the instructions, get bad instructions from an out-of-country clinic, or just dont care and wind up with a six month quarantine. During this time the animal must stay on base usually in our kennels because the majority of people like living in town. Well 6 months in a kennel can be costly and people are just looking for someone to scream at for this. Enter Me. Even after proving our side of the argument over and over some just don't think the rules apply to them. Their cat "cost a thousand dollars and shouldn't be subjected to a kennel." It takes every bit of my Christian upbringing not to slap these people upside the head and tell them they should of thought of this before bringing the pet.
I don't know if being a vet is for me knowing I will have to deal with these people for the rest of my life. In the real world I'd probably get sued for some of the things I would say to these people. All that because I love working with animals.....hmmmmmm
posted by Nickolaus Kersting at 6:53 AM
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